Terms of purchase and service provision

1. Responsible party and customer service

The service is provided by Juan Diego Maglah Yam, operating commercially under the name Express Travel Holbox.

Address: Calle Rafael E. Melgar 416, Kantunilkín, Quintana Roo, C.P. 77300. Official WhatsApp: +52 1 984 116 3495.

2. Ticket scope

The ticket covers the shuttle indicated in the confirmation: origin, destination, date, schedule, and number of passengers. Ferry service, lodging, tours, or any other shuttle are only included when expressly stated in the purchase details.

3. Price and payment

Before paying, the site displays the main journey details and the total price in Mexican pesos. The purchase is confirmed when the payment provider reports approval and the receipt or ticket is issued. The checkout screen identifies the selected payment method and its terms.

4. Booking details

The buyer must review their name, contact details, origin, destination, date, schedule, and passenger count before completing payment. If an error is detected, they can contact the provider via official WhatsApp.

5. Electronic ticket

You must keep your ticket in digital or printed form and show it when boarding to validate your booking. Your ticket code is personal and is used to validate your trip; do not share it publicly.

6. Changes and claims

Rescheduling is governed by the Ticket and Rescheduling Policy. Service cancellations and claims are governed by the Cancellations and Claims Policy and applicable legal provisions.

7. Consumer rights

These terms do not imply a waiver of rights provided under Mexican law, nor do they limit the ability to go before the competent authorities, including PROFECO.