Boarding and travel rules

1. Review your ticket details

Before departing, check the origin, destination, date, schedule, number of passengers, and boarding point indicated on the ticket or purchase confirmation.

2. Presentation and validation

Arrive at the designated departure point with enough time to board. Have your ticket ready on your phone or in print, along with the name on the booking. Staff will validate the code before you board.

3. If you miss your departure

A missed departure does not on its own change the ticket or extend its validity. Request rescheduling via My account or official WhatsApp within the deadline established in the ticket policy.

4. Luggage and assistance needs

If you're traveling with special luggage, need help boarding, or have any other need that could affect shuttle arrangements, contact the provider before departure for instructions specific to your trip.

5. Safety during the shuttle ride

Follow reasonable staff instructions regarding safety, boarding, and vehicle use. Safety incidents or operational changes will be communicated through the contact details in the booking.

6. Contact

Official WhatsApp: +52 1 984 116 3495. For issues, share the ticket code and trip details.

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