Ticket and Rescheduling Policy

1. Initial validity

The ticket may be used for thirty (30) calendar days from the original boarding date indicated on it. The purchase date does not alter this timeframe.

2. First rescheduling

During the first thirty (30) days, each ticket can be rescheduled once with no administrative fee. In that single request, you can change the date, schedule, destination, or any combination of these. Changes are subject to availability. If the new destination has a higher fare, you pay only the difference; a lower fare does not entitle you to a refund or credit.

Upon confirmation of the request, a replacement ticket is generated and the previous one becomes invalid. This first rescheduling extends validity for up to thirty (30) additional days, not to exceed sixty (60) days from the original boarding date.

3. Second modification

Once the first rescheduling has been used, a second and final modification is allowed, subject to availability:

• If the date or schedule changes, fifty percent (50%) of the original ticket price is charged.
• If the destination also changes as part of that same modification, the fee is fifty percent (50%) of the more expensive of the original ticket and the ticket for the new destination. This fee replaces the fare difference; the two amounts are not added together.
• If the second change is only to the destination, you will be charged the difference if the ticket to the new destination costs more. If it costs less, the difference will not be refunded.

No further changes are allowed after the second modification; you will need to purchase a new ticket to travel.

4. Missed departure

Missing the shuttle or not showing up does not automatically extend the ticket's validity. The passenger must request a change within the applicable deadline. If the passenger does not give notice, the provider is not required to reserve a seat on another departure.

5. How to request a change

You can submit the request through My account or via our official WhatsApp number: +52 1 984 116 3495. Provide the ticket or booking code, the name on the booking, and the requested change. The provider will verify the ticket, availability, and any applicable charges.

The request is confirmed once acceptance of the change is communicated and the replacement ticket is issued. If there is a fee, payment must be approved before issuing it.

6. Expiration

If the ticket is not used within its validity period or the permitted rescheduling is not completed, it expires. Once you have used all permitted changes or reached the limit of sixty (60) days from the original boarding date, you will need to purchase a new ticket. This does not affect any rights you may have if the provider fails to fulfill its obligations.