Privacy Notice

1. Data controller

Juan Diego Maglah Yam, operating commercially under the name Express Travel Holbox, is responsible for processing personal data collected through expresstravelholbox.com and customer service channels linked to the service.

Address: Calle Rafael E. Melgar 416, Kantunilkín, Quintana Roo, C.P. 77300. For inquiries and requests related to personal data: WhatsApp +52 1 984 116 3495.

2. Data processed

To manage a purchase or support request, identification and contact details, travel and booking information, support communications, technical browsing data, and payment or transaction references required to confirm purchase status may be processed. Full payment card details are processed through the payment provider chosen at checkout and are never requested via WhatsApp.

3. Purposes

Data is used to provide quotes, process bookings, and deliver shuttle services; issue and validate tickets; address changes, claims, and incidents; send service-related confirmations; prevent fraud and protect the platform; and fulfill legal or accounting obligations.

Promotional communications, where applicable, are optional and can be declined without affecting service for an existing purchase.

4. Providers supporting the service

To operate the website and fulfill a booking, web hosting and maintenance providers, email and messaging services, payment processors, and analytics or consent technologies configured on the site may be involved. Each provider receives only the data necessary to perform its function. Checkout identifies the available payment method; this notice will be updated when there are substantial changes to data processing or the technologies used.

5. ARCO rights

You can request access to your personal data, ask for it to be corrected or deleted, object to its processing, and withdraw consent when applicable, through the official WhatsApp number listed in this notice. Include your name, a way to contact you, the right you wish to exercise, and enough details to locate the information. We may request reasonable documentation to verify your identity or authority to act on someone else's behalf.

6. Retention and security

Data is retained for the time necessary to manage the booking, comply with legal obligations, and resolve claims. Reasonable administrative and technical controls are applied to reduce unauthorized access and use.

7. Changes to this notice

The current version will be available on this page. When a change substantially affects the purposes or use of data, it will be communicated through the website or available contact channels.